The five-star review system you find on most websites today is inherently flawed if you want information about how good something actually is. Famously, on websites like Amazon, there is a ‘J-shaped’ distribution of review scores. That is, there is a small mass of 1-star reviews; relatively few 2-star, 3-star, and 4-star reviews; and a huge mass of 5-star reviews. This, on it’s own, means that most reviews are somewhat useless. But, when you remember that some of these reviews […]